- Water and Light B.V. ships products on any business day – Monday through Friday, excluding holidays. All orders are processed and shipped within 3-5 business days of placing your order. We make every effort to ensure delivery within estimated delivery times and within a maximum of 30 business days. If we cannot meet this for any reason, we will contact you within 14 business days of your transaction to inform you of the situation. Should there be an issue with the availability of your chosen products, our customer service team will notify you of the expected delivery date within 28 business days of your transaction. Please allow additional delivery time (information upon request) for specially ordered items.
- For questions regarding delivery, please contact our customer service department (www.analemma-water.nl/contact). Ordered items will be delivered as soon as possible in accordance with the requested delivery service. Information on the costs of the various delivery services can be obtained from our customer service department.
- All shipping costs are subject to change without notice.
Shipping to remote areas
Do you live in a remote area? If so, additional shipping costs may apply. We will contact you before shipping if this is the case.
Liability
We cannot be held liable for consequential damages caused by late delivery or non-delivery by the company’s designated carrier. Liability in such cases is limited to the value of the items proven not to have been received by the customer.
Import duties and taxes
Water and Light B.V. ships products to more than 100 countries around the world. Please note that you are responsible for knowing your country’s laws regarding what can and cannot be shipped to you. We are not responsible for any tariffs or customs regulations. We do our best to keep abreast of the laws in different countries, but they change often and we cannot be 100% sure that we are always up-to-date on this. Therefore, please check with your customs office. We will ship your package to you discreetly, but it is your own risk.
Each country has different laws and regulations regarding buying products from other countries. Before placing your order, you should find out about local customs laws regarding shipping (type of products do they sell?). It is your responsibility to know what is and is not legal in your country. We will always ship discreetly and in a way that best helps you receive your order.
We cannot be held liable for any taxes, import duties, tariffs, quarantine fees or storage charges levied by your local customs office. These charges are separate from your shipping costs and will be charged directly to you.
Water and Light B.V. will not knowingly ship products to countries that require a license and is not liable for problems that arise at your local customs office. No refunds will be issued for items seized or undelivered by your local customs office unless returned to us. Water and Light B.V. is not liable for any import duties or taxes levied by your local customs office. Any import duties or taxes are your responsibility; we will, of course, assist you to the best of our ability. By ordering from our website, you agree to our shipping policy and terms and conditions.
Estimated lead times
Overall turnaround times depend on location:
Standard carrier (domestic): 5-10 working days
Standard carrier (international): 7-30 working days
Express carrier (international): 4-12 business days
