After you place your order, we begin processing and shipping it as soon as possible. The average delivery time in The Netherlands time is 1 to 3 business days. This may vary, but you will be notified.
The prices on the website do not include shipping costs. These are displayed in the shopping cart once you have added the product. After your order is processed, you will automatically receive a shipping receipt allowing you to track your shipment.
To complete the order, you can use various payment methods.
Mollie processes payments for webshops. You can see this as an intermediary that ensures that your money is safely transferred from your bank to our shop. Because we have outsourced the payment process, you sometimes see Mollie on your bank statement.
The refund of a transaction also goes through Mollie. This may result in a delay of 1 to 2 business days.
We make every effort to deliver your order in perfect condition. Nevertheless, it may happen that a product arrives damaged. In that case, please let us know as soon as possible so we can resolve it correctly. Legally, damage must be reported within two months of receipt.
With a purchase on analemma-water.co.uk you always have 14 days reflection period, except in the exceptions listed below. Within this period you can return the product without giving any reason. The cooling-off period starts the day after the product is delivered to you.
You can only exercise your right of withdrawal if you return the goods unused, undamaged and – if possible – in their original packaging. You may remove the product from the packaging for inspection.
If you exercise your right of withdrawal, you are entitled to a refund of the full amount paid, including shipping costs. The costs and risk of the return shipment, such as loss or damage, are at your own expense.
Analemma-water.ml will refund the amount already paid no later than 14 days after termination (cancellation) of the agreement.
You can contact us here. We are happy to help you with the return process. You can choose: we will send you a replacement product as soon as possible, or you will receive your money back. Please return the product only after you have received our return instructions.